Refund Policy
Returns & Refunds
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Only on a case-by-case basis. So call 1-888-344-6884 for help.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please do not send us the cards and box set separately. If available, please use the same box it was shipped in.
Additional non-returnable items:
Gift cards
Downloadable screensaver or video memes.
To complete your return, we require a receipt or proof of purchase. You can find this in your order confirmation email.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically
be applied to your credit card or original method of payment, within 4-7 business days. We usually process the refund the day we receive the return.
For whatever reason it doesn't start that day, we will contact to give you an estimated time when you will see the money returned onto your credit card statement.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at design@rungtong.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately no sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item,
send us an email at support@rungtong.com and send your item to: 2752 N Hampton St Orange California US 92867.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later,
we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 2752 N Hampton St Orange California US 92867
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Only on a case-by-case basis. So call 1-888-344-6884 for help.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please do not send us the cards and box set separately. If available, please use the same box it was shipped in.
Additional non-returnable items:
Gift cards
Downloadable screensaver or video memes.
To complete your return, we require a receipt or proof of purchase. You can find this in your order confirmation email.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically
be applied to your credit card or original method of payment, within 4-7 business days. We usually process the refund the day we receive the return.
For whatever reason it doesn't start that day, we will contact to give you an estimated time when you will see the money returned onto your credit card statement.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at design@rungtong.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately no sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item,
send us an email at support@rungtong.com and send your item to: 2752 N Hampton St Orange California US 92867.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later,
we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 2752 N Hampton St Orange California US 92867
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
